TribeBuy

Privacy Notice

Last Updated: 25 October 2024

 

At TribeBuy, we value your privacy and are committed to protecting your personal data. This Privacy Notice (“Privacy Notice”) outlines how ASNI Private Limited and its affiliates (collectively “TribeBuy”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data when you use the TribeBuy website (“Website”) and its products, features, and services (collectively “Services”).

This Notice applies to our consumers, agents, vendors, suppliers, merchant partners, contractors and service providers (collectively “you”, “your” or “yours”).

“Personal Data” is any information that can identify you or from which you are identifiable. This includes but is not limited to, your name, phone number, address, property details, email address, date of birth, marital status, employment details, and financial information.

We generally collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Notice, based on your consent or in compliance with applicable laws, such as when:

  • It is necessary for us to fulfil legal obligations.
  • It is required for us to enter into or execute a contract with you.
  • It serves our legitimate interests or those of others, including but not limited to, the purposes outlined in this Privacy Notice.

 

1. COLLECTION OF PERSONAL DATA

We collect Personal Data about you through the various channels (or combination of channels) listed below. We may also combine Personal Data collected via these various channels:

(a) Information You Provide to Us

We collect your Personal Data when you share it with us. This includes instances when you:

  • Complete a user registration form or customize your profile, providing details such as your name and contact information.
  • Submit information to evaluate your eligibility as a TribeBuy merchant partner, vendor, supplier, or other collaborator.
  • Engage with our social media pages, which may include your account username, profile picture, and other publicly accessible data.
  • Participate in events we host, where photography or filming may capture images of you.
  • Fill out demographic surveys, sharing information like your age, gender, and optional details such as marital status, occupation, and income.
  • Reach out to us through various customer support channels, including chat, messages, emails, and submitted images.
  • Verify your identity by providing supporting documentation.

(b) When You Use Our Services

We may collect Personal Data during the regular operation or use of our Website and Services.

Examples include:

  • Your location data.
  • Feedback, ratings, and comments.
  • Transaction details, such as payment methods.
  • Information about your interactions with our Website or Services, including features accessed and content viewed.
  • Personal data entered in forms, appointment scheduling, call-back requests, and messages while using our Website or Services.
  • Personal data collected through your interactions with us or our agents.

(c) From Other Sources

We may obtain Personal Data, including but not limited to your name, contact details, and other necessary identification information, from various sources. These sources may include:

  • Referral programmes.
  • Our business partners, such as merchant partners, payment providers, and transport partners.
  • Insurance and financial service providers.
  • Real estate agencies and/or sale representatives.
  • Marketing services providers or partners.
  • Publicly available or governmental sources of data.
  • Instances when our users designate you as a recipient or beneficiary of our Services.

(d) Sensitive Personal Data

Some of the Personal Data we collect may be considered sensitive in certain jurisdictions. This can include information related to your race, national ID, religious beliefs, background (including financial and criminal records, where legally allowed), health data, disability, marital status, location, and biometric information, as applicable. We collect sensitive Personal Data only with your consent and in strict adherence to relevant laws. If you need to provide any documentation or information that may contain sensitive Personal Data (not required for that purpose), you agree to redact such sensitive information before submitting it to us.

(e) When You Provide Personal Data of Others

In certain situations, you may share Personal Data of other individuals, such as your spouse, family members, or friends, with us. For instance, this may occur when you designate them as contact persons, recipients, or beneficiaries of our Services. By providing their Personal Data, you confirm that you have obtained their consent for it to be collected, used, and disclosed as described in this Privacy Notice.

(f) Personal Data of Minors

As a parent or legal guardian, please ensure that minors under your care do not submit Personal Data to TribeBuy. If a minor’s Personal Data is disclosed to TribeBuy, you consent to the processing of that information and agree to be bound by this Notice, taking responsibility for their actions.

 

2. USE OF PERSONAL DATA

TribeBuy may utilize your Personal Data for the following purposes (“Purposes”):

(a) Providing Services and Features

Your Personal Data will be used to deliver, personalize, maintain, and enhance our Website and Services. This includes using your information to:

  • Offer Services across our various business sectors.
  • Process, manage, or verify your eligibility for products, services, promotions, rewards, and subscriptions with TribeBuy.
  • Confirm your identity and age (if required).
  • Allow your participation in loyalty programs or marketing activities organized by our merchant partners or in collaboration with TribeBuy.
  • Conduct internal operations essential for delivering our Services, such as troubleshooting software issues, performing data analysis, testing, research, and monitoring usage trends.
  • Safeguard the security and integrity of the Services and any associated facilities or equipment.
  • Facilitate communication between our users.
  • Invite you to engage in our events, surveys, and studies.
  • Assist our partners in managing and allocating resources.
  • Provide services as a data processor, with your consent given to the data controller (the merchant from whom you purchased goods or services, for which TribeBuy is acting on their behalf).

(b) Safety and Security

We utilize your data to safeguard the safety and security of our Services and all users. This involves vetting merchant partners prior to allowing their use of our Services and monitoring adherence to our terms, conditions, and policies.

(c) User Support

We use Personal Data to address user support issues. This may include:

  • Investigating and resolving concerns.
  • Monitoring and enhancing our user support responses.
  • Responding to questions, comments, and feedback.
  • Keeping you informed about the actions taken to resolve support issues.

(d) Research, Development, and Security

We may utilize the Personal Data we collect for testing, research, analysis, machine learning, and product development. This helps us understand and analyse your needs and preferences, safeguard your Personal Data, enhance the safety and security of our Services, and support the development of new features, products, and services.

(e) Legal Purposes

We may use the Personal Data we collect for legal purposes, such as investigating and resolving claims or disputes, detecting, preventing, or prosecuting crime, or as permitted or required by applicable law.

Additionally, we may process your Personal Data when advised or requested to do so by our legal advisors or any local or international legal, regulatory, or governmental authority.

For instance, we may use your Personal Data to:

  • Comply with court orders or other legal, governmental, or regulatory obligations.
  • Enforce our Terms of Service or other agreements.
  • Protect our rights or property in the event of a claim or dispute.

(f) Marketing and Promotions

We may use your Personal Data to send you marketing communications about customized products or services that may be of interest to you, as well as those from TribeBuy’s partners, sponsors, and advertisers.

For example, we may:

  • Send you special offers that are relevant to you across all of TribeBuy’s services.
  • Provide alerts, newsletters, updates, promotional materials, special privileges, and festive greetings.
  • Notify, invite, and facilitate your participation in our events or activities.

We may communicate these marketing messages through various channels, including SMS, chat applications (e.g., WhatsApp, Telegram), push notifications, calls, and email. If you wish to unsubscribe from these marketing communications, please click the unsubscribe link in the relevant email or message.

(g) User-Published Content

If you decide to publish content (such as a review or comment) on TribeBuy’s platform, it will be displayed publicly along with your Personal Data (such as your username and any uploaded photos) and any other information you have included in your content.

 

3. DISCLOSURE OF PERSONAL DATA

We may need to share Personal Data with various parties for the specified Purposes. These parties include:

(a) Other Users

For instance:

  • If you use our Group Buy service, we may share your Personal Data with our merchant partners, which may include your name, phone number, address, property information, email address, and order details.
  • If you leave a rating or review for a merchant partner, your profile picture, feedback, and username may be visible to other users.
  • If you participate in loyalty programs or marketing activities organized by our merchant partners, we may share your Personal Data with them, including your name and contact information.

(b) With TribeBuy’s Service Providers and Business Partners

We may share Personal Data with our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • Payment processors and facilitators.
  • Background check and anti-money laundering service providers.
  • Cloud storage providers.
  • Document storage and management providers.
  • Advertising, marketing partners, and platform providers.
  • Data analytics providers.
  • Research partners conducting surveys or research projects in collaboration with or on behalf of TribeBuy.
  • Merchant partners.
  • Insurance and financing partners.

 

(c) With Our Legal Advisors and Government Authorities

We may share your Personal Data with our legal advisors, law enforcement agencies, government authorities, and other third parties. This may occur to fulfil legal obligations or under the following circumstances:

  • When it is necessary to respond to an emergency that poses a threat to someone’s life, health, or safety.
  • When it is needed in the public interest, such as during a public health crisis, for contact tracing, or to protect our community.

 

(d) Business Transfers

We may share your Personal Data with other parties in relation to acquisitions, sales, mergers, joint ventures, consolidations, restructuring, financing, or other business transactions. Your Personal Data will continue to be protected under the terms of any existing Privacy Notice to which you have agreed.

 

4. RETENTION OF PERSONAL DATA

We retain your Personal Data for as long as necessary to fulfil the Purposes outlined in this Notice, unless a longer retention period is mandated or permitted by law. The retention duration may vary based on factors such as the nature of the data, the reasons for its collection and processing, and any relevant legal or business requirements.

Once your Personal Data is no longer needed for the Services or Purposes, or we have no legal or business reason to keep it, we take steps to erase, destroy, anonymize, or restrict access to that Personal Data for any purposes other than compliance with this Notice or for safety, security, and fraud prevention and detection, as required by applicable laws.

 

5. COOKIES, RELATED TECHNOLOGIES, AND ADVERTISING ON THIRD-PARTY PLATFORMS

(a) Cookies

TribeBuy and our third-party partners may utilize cookies, web beacons, tags, scripts, local shared objects (like HTML5), advertising identifiers, and similar technologies (including software development kits, or SDKs, which function similarly to cookies) in connection with your use of the Website. These technologies may be persistent or only stored during a single session on your browsers or devices.

Cookies can have unique identifiers and may be found on your computer or mobile device, in emails we send, and on our web pages. They can serve various purposes, including:

  • Providing essential functions for using our Website or Services.
  • Authenticating you and remembering your preferences and settings.
  • Delivering and measuring the effectiveness of advertising campaigns by tracking views and clickthroughs.
  • Analysing site traffic and trends.
  • Serving relevant advertisements across other apps and websites owned by different companies (whether by us or other advertisers).
  • Enhancing the user interface and experience by gaining insights into the online behaviours and interests of users interacting with our Website or Services.

TribeBuy may permit third parties to use cookies on the Website to collect the same types of Personal Data for similar purposes. These third parties may associate the data they collect with other Personal Data they have about you from different sources. We do not have direct access to or control over the cookies they utilize.

(b) Disabling Cookie Collection on Our Websites

You have the option to disable, block, or deactivate cookies. However, please be aware that refusing or removing certain cookies may impact the availability, functionality, or usability of our Website or Services.

You can modify your internet browser settings to disable, block, or deactivate cookies, as well as delete your browsing history or clear your browser cache. These settings are typically found in the “History,” “Preferences,” “Settings,” or “Privacy” sections of your browser, or you can refer to the help section of your browser for further guidance.

 

6. PROTECTION OF PERSONAL DATA

We will implement reasonable legal, physical, organizational, and technical measures to safeguard your Personal Data. This includes actions to prevent loss, unauthorized use, or access to your information. Access to your Personal Data is restricted to our employees who need it to perform their duties. Those handling your data are required to do so in an authorized manner and must maintain its confidentiality.

However, please be aware that transmitting information over the internet is not entirely secure. While we will strive to protect your Personal Data, we cannot guarantee its security during online transmission; therefore, any transmission is at your own risk.

 

7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

In accordance with applicable laws and regulations, you may have the right to:

  • Inquire about the processing of your Personal Data and request a copy of it.
  • Request corrections to or deletion of your Personal Data.
  • Request restrictions on or object to the processing of your Personal Data.
  • Withdraw your consent for the processing of your Personal Data that we hold (if the processing is based on your consent).
  • Request the receipt or transfer of your Personal Data to another organization in a machine-readable format, where we process your data based on consent or a contract.
  • File a complaint with the relevant data privacy authority if your data privacy rights are violated or if you have experienced harm due to unlawful processing of your Personal Data.

If you choose not to share your Personal Data with us or withdraw your consent later, it may hinder our ability to perform necessary actions related to the purposes outlined in Section 2 (Use of Personal Data), or limit your access to the Website or Services. We may still process your Personal Data as required or permitted by applicable laws and regulations.

We will review and verify all requests. To confirm your authority to make a request, we may ask for supporting information or documentation. Once verified, we will act on your request within the timelines specified by applicable laws.

 

8. AMENDMENTS AND UPDATES

TribeBuy may modify, update, or amend the terms of this Privacy Notice at any time. You will be notified of such changes through the Website and/or other appropriate means at least five (5) business days before the changes take effect. The updated version will be available on our Website at https://www.tribebuy.sg. It is your responsibility to regularly review the Privacy Notice. Your continued use of the Website or Services, purchases made through TribeBuy, or ongoing communication or engagement with TribeBuy after these changes, regardless of whether you have reviewed them, will indicate your acceptance of the amendments.